What it does

This server connects Claude to Zendesk Support via the Zendesk API, exposing eight tools for ticket and incident management. It enables searching, creating, and updating support tickets; adding public comments and private internal notes; and retrieving linked incident tickets. All operations use Zendesk API token authentication and respect the agent's role-based permissions.

Who it's for

Support engineers and customer support agents who use Zendesk as their primary ticketing system. Teams looking to offload repetitive ticket searches, updates, and note-taking to Claude in a conversational interface.

Common use cases

Search for high-priority tickets or tickets matching specific criteria via natural language queries
Create new support tickets programmatically from incident descriptions or customer reports
Add public customer responses or private internal notes to tickets during active investigations
Retrieve full ticket details and comment history to provide context-aware suggestions
Look up linked incidents associated with problem tickets for cross-impact analysis

Setup pitfalls

Requires three environment variables: ZENDESK_EMAIL, ZENDESK_TOKEN, and ZENDESK_SUBDOMAIN. Token generation requires admin access to your Zendesk account.
User account must have at least the Agent role and explicit API access enabled in Zendesk permissions.
No updates or CI in the past year; test in a non-production Zendesk instance first to verify compatibility with your current setup.
Server reads the local filesystem, so restrict it to trusted Claude contexts.

Tool name

Description

Destructive?

zendesk_get_ticket

✓ no

zendesk_update_ticket

✓ no

zendesk_create_ticket

✓ no

zendesk_add_private_note

✓ no

zendesk_add_public_note

✓ no

zendesk_search		✓ no
zendesk_get_ticket_details		✓ no
zendesk_get_linked_incidents		✓ no

zd-mcp-server

What it does

Who it's for

Common use cases

Setup pitfalls