Enables AI agents to manage Gorgias support tickets: list open tickets, read conversation history, draft internal notes, send outbound replies (gated), and look up customer history.
| Tool name | Description | Destructive? |
|---|---|---|
| get_customer_history | ✓ no | |
| send_ticket_reply | ✓ no | |
| draft_internal_note | ✓ no | |
| list_open_tickets | ✓ no |