Omnichannel ordering with Amazon Bedrock AgentCore and Amazon Nova 2 Sonic

Artificial Intelligence Omnichannel ordering with Amazon Bedrock AgentCore and Amazon Nova 2 Sonic Introduction Building a voice-enabled ordering system that works across mobile apps, websites, and voice interfaces (an omnichannel approach) presents real challenges. You need to process bidirectional audio streams, maintain conversation context across multiple turns, integrate backend services without tight coupling, and scale to handle peak traffic. In this post, we’ll show you how to build a complete omnichannel ordering system using Amazon Bedrock AgentCore, an agentic platform, to build, deploy, and operate highly effective AI agents securely at scale using any framework and foundation model and Amazon Nova 2 Sonic. You’ll deploy infrastructure that handles authentication, processes orders, and provides location-based recommendations. The system uses managed services that scale automatically, reducing the operational overhead of building voice AI applications. By the end, you’ll have a working system…