Lowe’s puts project expertise into every hand

Lowe’s puts project expertise into every hand With OpenAI, Lowe’s brings their Mylow Companion app to all retail associates, applying the same AI foundation behind their customer-facing Mylow virtual advisor. Home improvement projects aren’t simple shopping trips. They're major investments, often involving thousands of dollars, multiple visits, and specialized expertise. “When you’re buying a t-shirt and it doesn’t fit, you just return it. No big deal,” says Seemantini Godbole, EVP, Chief Digital and Information Officer at Lowe’s. “But if you’re renovating a kitchen or redoing your floors, those are expensive decisions. You want to feel confident. And that requires expertise.” Lowe’s Red Vest associates have long helped customers navigate that complexity. But with stores up to 130,000 square feet and tens of thousands of SKUs in store, even seasoned team members can’t know everything. And online shoppers face similar challenges:…