Company-wise memory in Amazon Bedrock with Amazon Neptune and Mem0

Artificial Intelligence Company-wise memory in Amazon Bedrock with Amazon Neptune and Mem0 This post is cowritten by Shawn Tsai from TrendMicro. Delivering relevant, context-aware responses is important for customer satisfaction. For enterprise-grade AI chatbots, understanding not only the current query but also the organizational context behind it is key. Company-wise memory in Amazon Bedrock, powered by Amazon Neptune and Mem0, provides AI agents with persistent, company-specific context—enabling them to learn, adapt, and respond intelligently across multiple interactions. TrendMicro, one of the largest antivirus software companies in the world, developed the Trend’s Companion chatbot, so their customers can explore information through natural, conversational interactions (learn more). TrendMicro aimed to enhance its AI chatbot service to deliver personalized, context-aware support for enterprise customers. The chatbot needed to retain conversation history for continuity, reference company-specific knowledge at scale, and ensure that memory remained…